Terms and conditions
Coh&Co Copenhagen 2022
General company information
Coh&Co Copenhagen
Telemarksgade 2
2300 Copenhagen
VAT no: DK36722037
hello@cohandco.com
+45 53 835 635
1. Payment
We accept the following credit cards:
MasterCard / Maestro / VISA / Visa Electron
No fee is charged upon payment on www.cohandco.com
Some card issuers only allow a certain amount to be withdrawn from the account. In this case, please contact us at customerservice@cohandco.com and we will find a solution together.
Please note that by using PayPal or Bank Transfer you are not protected by the objection system.
We take payments in EUR, DKK, SEK, NOK, GBP, CHF, USD, CAD, and SGD. If you pay using a card that has a currency other than these, the amount you will be charged will be based on the currency conversion rate applied by your bank or charge card company applicable.
Splitit as a payment solution
Pay for your order in simple monthly installments with your existing credit card.
We use Splitit as a payment partner with multiple benefits for you:
- No credit checks.
- Always 0% interest.
- Minimum order value of 1000 EUR
- 3 / 6 / 12 / 24 equal monthly payments.
How to order:
- At checkout, select the “Splitit” payment method.
- Complete your order.
- You will be redirected to Splitit to set up your payment plan.
How payment works:
- The first monthly payment is charged on your credit card at the time of successful purchase.
- Splitit will authorize the full amount on your existing credit card (Visa/Mastercard), but only charge you the first installment upfront. Please ensure that your credit limit is sufficient, otherwise, your order will not be successful.
- After every payment, the hold on your card is reduced until the purchase is fully paid. In case the re-authorization for the remaining balance doesn’t go through, and there is no solution within the grace period of 7 days, the credit card will be automatically used to recover the full purchase amount. Splitit will inform you about any issues with the payment plan in a timely manner. Please also check your spam folder regularly.
The installments appear on your statement as individual payments. Your order will be processed and delivered within the time frame stated by us at the time of order. Please refer to “2. Delivery”
For more detailed information on Splitit, please visit the Splitit FAQ.
Please note that the Splitit service is only available in English.
2. Delivery
Our prices do not include the shipment but do include VAT. We offer flat rates for shipping within Denmark and to countries in the EU.
Occasionally we offer free shipping on promotions, in which case, shipping will be included in the total price. For countries outside of the EU shipping prices may vary. You can always check the cost of shipping to your specific country upon checkout. If a price is not available for your country, please contact us at hello@cohandco.com.
Occasionally we offer free shipping on promotions, in which case, shipping will be included in the total price.
If you live outside of Denmark and the EU, we highly recommend you to send us a message at customerservice@cohandco.com to get rates about shipment. It is also important for you to be informed about the statement and location of your purchase. Therefore, we will provide you with all the necessary information about the delivery process.
Delivery times are usually within 1-2 weeks for bikes in stock, although it depends on the stock and availability of the accessories ordered with it. Our cargo bikes are usually ready for delivery within 10-12 weeks of ordering unless stock is available and we will then be able to deliver within 2-4 weeks. Shipping times vary depending on your location.
We aim to reach as many people as possible and are able to ship to most countries. You can contact us directly at hello@cohandco.com and make an arrangement, but we can make no promises that we will be able to ship to your specific country.
You can also choose to pay us a visit and pick up your bike at the workshop in Copenhagen on: Telemarksgade 2, 2300 Copenhagen, Denmark.
3. Taxes and duty fees
As a customer outside of Denmark, you may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. In other words, it is your own responsibility, so take your time to look it up before you buy.
4. Right of withdrawal
You are eligible to return your bike within 14 days after receiving your product, when you shop on the website. Unfortunately, we can’t offer free returns, but we do make a point of offering the best support to help you in the return process.
If it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually, the right of withdrawal period expires 14 days after you receive the final product in physical possession. If the order is an agreement of delivery of a product, which consists of several lots or parts, the right of withdrawal period expires 14 days after you receive the last lot or the last part in physical possession.
It is important for you to notify us within 14 days of receipt if you want to withdraw your purchase. If you want make sure that your withdraw enquiry will be taken care of, please email us at customerservice@cohandco.com. Your message must clearly stipulate that you want to use your right of withdrawal. For custom clearance purposes, we encourage our customers to write the reason of their return to help us making the return process easier and faster.
To make it easier for you, you can use our model withdrawal form enclosed below.
Please, remember that you cannot regret just by denying receipt of the product without informing us at the same time.
5. How to return
Above all, we want to make sure that our bikes fits your needs and provide you with a great service. We perfectly understand that you may, on occasion, choose to return bikes that does not suit you. We’re doing our best as a small business company to give you an answer as quickly as possible. Please, allow us 5 working days to give you an answer.
Withdrawal of a part of an order
If you purchase more than one item on our webshop, you can withdraw one or more items, even though they are purchased and sent as one order.
6. Return Policy
Please, send your order back to us no later than 14 days after you have informed us that you wish to regret your purchase.
When returning your purchase to Coh&Co, ensure the product is wrapped securely preferably in the original package. If on receipt of your bicycle, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
Note that you will not get the delivery cost refunded, if you withdraw a part of an order.
Sadly, we do not have the capacity to offer free return, you will have to pay the direct cost of returning the product. Please be careful, you bear the risk of the product from the time of delivery of the product.
Because of their nature our products cannot be returned by normal post. We will be happy to assist you in choosing the right freight option. Please send us an email at customerservice@cohandco.com
Products excluded from the right of withdrawal
The following product types are excluded from the right of cancellation:
The delivery of bikes manufactured according to the consumer’s specifications or bikes which have been made clearly personalised are exempted of return. We encourage our customers to come to our workshop to visit and try our bikes before ordering any customisations.
The condition of the product when you return it
You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
If the product has been tested in addition to what is described above, it will be considered as used, which means that you when withdrawing from the contract can only get part of the price reimbursed, depending on the commercial value of the product
Reimbursement
If you withdraw from the contract, you will of course receive the amount you have paid to us. In the event of a diminished value for which you are responsible, this is deducted from the price.
If you are using your right of withdrawal, we will refund payment for the product(s) received from you, without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the contract. We will make the reimbursement to the same means of payment, which you used for the original transaction, unless you have explicitly agreed to something else.
In the case of a faulty product, Coh&Co will refund payment for the delivery costs.
We can withhold reimbursement, until we have received the goods, unless you provide us with documentation of having returned the products.
If you want to withdraw from the contract, the product must be sent to:
Coh&Co Copenhagen
Telemarksgade 2
2300 Copenhagen
Denmark
You can also regret your purchase by giving a clear message and deliver it personally at the address with prior agreement. Note: We do not receive packets sent cash on delivery.
7. Complaint procedure
If you want to complain about your purchase, please contact customerservice@cohandco.com. If we, contrary to expectations, cannot find a solution, you can file a complaint with:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
It is also possible to file a complaint to the EU commission’s online dispute resolutions platform, which mainly will be relevant for consumers living in another European country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/odr